At Fabmens, managed by Echo Zenith Collective Private Limited, customer trust sits at the core of every interaction. We are committed to maintaining openness, fairness, and accountability while addressing concerns related to men’s clothing purchases and services. The purpose of our Grievance Redressal Policy is to provide a clear framework for raising, reviewing, and resolving complaints in a timely and professional manner, in line with applicable regulations.
A grievance refers to any complaint, concern, or dissatisfaction related to a product or service purchased through our platform where the customer expects corrective action. Such concerns may involve product quality issues, manufacturing defects, delivery errors or delays, payment discrepancies, return or refund matters, exchange requests, service related dissatisfaction, or clarifications regarding our policies.
Customers experiencing any issue are encouraged to connect with us using the available support options. The grievance submission process includes the following steps:
Access the Help or Contact Section
Visit the Help Centre or Contact Us page available on the website or mobile application.
Identify the Issue Type
Select the appropriate category that best matches the concern.
Submit Complete Information
Share relevant details such as order ID, description of the issue, and any supporting documents or images.
Once submitted, the concern will be reviewed by our support team, followed by appropriate action or response.
If the concern remains unresolved or the response provided does not meet expectations, customers may escalate the matter to the appointed Grievance Officer, as permitted under the Information Technology Act, 2000 and other applicable legal provisions.
To ensure transparency and compliance, Fabmens has designated a Grievance Redressal Officer responsible for monitoring complaint resolution, maintaining fairness, and addressing escalated concerns. The officer may be contacted directly via email at ecozenithcollectiveprivatelimi@gmail.com.
An email confirming receipt of the grievance will be sent within 48 hours.
A unique grievance reference number will be generated and shared for future correspondence.
Every reasonable effort will be made to address the concern promptly, typically within 7 working days or as required under applicable laws.
Status updates will be shared through registered contact channels during the resolution process.
A grievance will be considered resolved under the following circumstances:
When a mutually acceptable resolution is provided by customer support or the Grievance Officer.
When there is no response from the customer within a reasonable period after a resolution is offered.
When a final decision has been communicated as per policy and legal requirements.
For grievance registration or further assistance, customers may write to us at ecozenithcollectiveprivatelimi@gmail.com.
This policy may be updated periodically to reflect changes in operational practices or regulatory requirements. The latest version will always be accessible under the Terms of Use and Privacy Policy sections on our website.