At Fabmens, managed by Echo Zenith Collective Private Limited, our focus remains on delivering a pleasant and reliable shopping journey for men’s clothing customers. Within this policy, the terms “we,” “us,” and “our” represent Fabmens. The words “you,” “your,” and “user” refer to shoppers browsing and purchasing men’s apparel on our website. Placing an order on our platform confirms acceptance of the return and refund conditions explained below. When a product needs to be returned, all applicable guidelines are outlined here for easy reference.
Returned products must remain unused, unwashed, and maintained in their original state, including all tags, labels, and packaging.
All tags, labels, boxes, and brand packaging must be sent back exactly as received.
Products showing signs of wear, cleaning, or alteration will not qualify for return approval.
Return requests must be raised within 48 hours from the delivery date. Customers must contact our support team within the stated time window to begin the return process.
Products failing to meet return requirements will not be accepted.
Step 1: Submit a Request
Send an email containing the Order ID along with the reason for return to ecozenithcollectiveprivatelimi@gmail.com.
Step 2: Provide Visual Proof
For damaged, defective, or incorrect products, attach clear images showing the issue to speed up verification.
Step 3: Follow Return Guidance
Once the request receives approval, instructions related to return shipping and handling will be shared.
Returns not aligned with stated conditions may be declined at our discretion.
After the returned product reaches us, our team will examine it carefully to confirm eligibility. Customers will receive an update regarding approval or rejection. Approved refunds will be credited to the original payment method within 5 to 7 business days. A confirmation email will be sent once the amount reflects successfully.
Products meeting return conditions only partially, such as missing packaging or minor damage, may qualify for a reduced refund amount. Final decisions remain with our team.
If an order arrives damaged, faulty, or incorrect, a return request must be submitted within 48 hours after delivery. Clear photos or videos highlighting the issue should be emailed to help resolve the concern quickly.
Questions regarding returns or refunds can be addressed by contacting our customer support team at ecozenithcollectiveprivatelimi@gmail.com. We are always happy to assist.
Thank you for shopping with Fabmens. Your confidence in our brand means a great deal, and our team remains committed to delivering a positive experience every step of the way.